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Return and Refund Policy

Thank you for shopping at MakeMySculpture.in. We value your trust and are committed to ensuring your satisfaction. Please read our Return and Refund Policy carefully.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

We accept returns only under the following conditions:

  • The product received is damaged in transit.
  • The product received is defective.
  • The product received is incorrect (i.e., not the item you ordered).
Important Note: Our sculptures are handcrafted resin artworks. Minor variations in colour, texture, or finish are inherent to the handmade process and are not considered defects.

To be eligible for a return, your request must meet these requirements:

  • You must notify us within 3 days of receiving your order.
  • The product must be unused and in the exact condition you received it.
  • The product must be in its original packaging, including all tags, accessories, and any included documentation.

2. Return Process

Please follow these steps to initiate a return:

  1. Contact Us: Send an email to makemysculpture24@gmail.com or message us at 9677960698 within 3 days of delivery.
  2. Provide Details: In your message, you must include:
    • Your Order ID.
    • A brief description of the problem (e.g., “damaged” or “wrong item”).
    • Clear photos or a short video showing the issue and the product’s packaging.
  3. Await Approval: Our team will review your request. If your return is approved, we will provide you with detailed instructions on how to proceed.
  4. Ship the Item: You will need to ship the item back to us using a reliable courier service. Please ensure it is packaged securely to prevent any damage during return transit.
  5. Inspection: Once we receive the returned item, our team will inspect it to confirm its condition and eligibility for a refund or replacement.

3. Refunds

  • Approval: If your return is approved after inspection, we will initiate your refund.
  • Timeline: Approved refunds will be credited within 5-7 business days after we have received and inspected the returned product.
  • Method: The refund will be credited to your original method of payment (bank account, credit/debit card, or digital wallet).
  • Rejection: If a returned item is not approved upon inspection (for reasons such as misuse, customer-inflicted damage, or being returned in poor condition), it will be shipped back to you at your expense, and no refund will be issued.

4. Replacements

If you receive a damaged, defective, or incorrect sculpture, we are happy to provide a replacement at no additional cost.

  • A replacement will be dispatched after we have received and inspected the returned item.
  • Replacement is subject to stock availability. If the item is no longer in stock, we will issue a full refund instead.
  • A Replacement / Exchange order will be delivered within 7-10 business days.

5. Non-Returnable Items

We do not accept returns or refunds for the following:

  • Customized or personalized sculptures.
  • Products damaged due to customer mishandling, improper use, or neglect.
  • Items returned without their original packaging.
  • Returns initiated after the 3-day notification period.

6. Cancellation Policy

  • You may cancel your order within 12 hours of placing it.
  • To cancel, please contact us immediately at makemysculpture24@gmail.com or 9677960698 with your Order ID.
  • Once an order has been packed, processed for shipping, or dispatched, it cannot be cancelled.

7. Contact Us

For any questions regarding returns, refunds, or cancellations, please contact our customer support team:

  • Email: makemysculpture24@gmail.com
  • Phone: 9677960698

We are here to help and will do our best to ensure you have a smooth and satisfactory shopping experience.